Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab gaming chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your Secretlab chair and wiping it down regularly to keep it clean. For more tips on keeping your gaming chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders are shipped from our warehouse in Ontario. Once you’ve placed your order, it typically takes up to 1 working day to be processed and 90% of orders are delivered within 4 working days.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
* Shipping to British Columbia and Newfoundland may require up to 8 working days.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab OMEGA 2020 Gaming Chair
TITAN EVO 2022 SERIES GAMING CHAIR
The chair is wonderful, replaced by a regular office chair, the fit is great and very comfortable. Never had a chair like this. I use it strictly for gaming.
Everything was packaged and sealed with care. Really top quality materials and easy to follow instructions to put together. The chair itself is super comfortable, sturdy, and adjustable. I have a low back injury and I can sit in this thing all day with no pain. Highly recommended!!
To be honest I was kind of skeptical with the price of the chair, but I love it. Very comfortable, can sit in it for hours without any pain or numbness.
Best Chair I ever sat jt
100% satisfied with this chair, give me the support for my back that I need. Instantly relief for me to sit in it.
Professional Quality and Packaging
Amazing chair for a HP Fan! The communication was clear, the packaging was superior, and the chair itself is absolutely perfect! Highly recommended!