Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders are shipped from our warehouse in Ontario. Once you’ve placed your order, it typically takes up to 1 working day to be processed and 90% of orders are delivered within 4 working days.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
* Shipping to Newfoundland may require up to 8 working days.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
*** We're currently experiencing a high volume of orders and shipping may be delayed. Please expect a longer than usual time for order processing and delivery as we work to expedite the process and get your chair to you as soon as possible.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab OMEGA 2020
Three of my colleagues have the older version of the chair and are very happy with it. At first I hesitated due to the price. However, after having a chance to try out the older version I did end up buying the newer one. And can confirm I'am very happy! Even though its not cheap it does live up to its marketing.
Joker gaming Chair
Fanatics. The quality of the package and instructions is amazing. Looks very professional. My son is over the moon with his chair. Quality is brilliant stitching detail is excellent. An excellent product I would recommend worth spending the extra money on the chair. It comfortable, heavy to push but great quality best chair my son had.
Very satisfying with the new Titan 2022
Overall experience is really good, impressed with the instruction and packaging.
CVD, secret lab una garanzia
Come volevasi dimostrare, la fama della sedia firmata secret lab non è solo dovuta al marchio, bensì ad un enorme confort, la sua bellezza nei dettagli ed i materiali di alta fattura. Ero scettico all’inizio, ma anche se il prezzo non è molto basso, una volta che la monti, la provi, non ne puoi più fare a meno. In conclusione ottimo rapporto qualità-prezzo
IT WAS A great experience. I LOVE the way how it was pack with the smallest details.I love the board with the instructions.The chair is so comfortable and looking so proffesional.For sure the best choice!!!!Thank you