Resources and Specifications
Frequently Asked Questions
Secretlab chairs are built to be highly customizable and feature a wide range of adjustments. We recognize that people come in all shapes and sizes, and our chairs are designed to accommodate various heights and weights.
To get an idea of the best fit for you, check out our sizing calculator.
However, you should also refer to the specifications sheet for each chair for more detailed dimensions.
Upon purchase and fulfilment, a confirmation email containing an Assembly Video as well as an Assembly Guide will be sent to your inbox. You can also find the Assembly Video and Assembly Guide in our Resources page.
The Assembly Video and Guide will give you a step-by-step visual walkthrough, as well as some important safety information to keep in mind. So, watch it through at least once before you start. Most users take about 20 minutes to assemble their chair.
If you run into any issues during the assembly, please feel free to contact us through our Contact Form and our support team will do their best to help you.
Secretlab chairs are exceedingly durable, but proper aftercare is still crucial to ensure they stay in good condition for a long time. This means keeping liquids away from your chair, and also wiping it down once in a while to keep it clean. We’ve compiled a handy Aftercare Guide with more detailed instructions, and you can refer to that for more information.
Our warehouse is based in Ontario and orders usually take up to 1 working day to be processed and 90% of our orders are delivered within 4 working days. Exceptions include distant locations* and stock availability.
* Certain provinces (including British Columbia and Newfoundland) may require up to 8 working days for shipping.
** Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
*** We’re expecting additional delivery delays to your orders as a result of the ongoing lockdown in Canada and the high volume of sales. We ask for your patience as we work to get your order to you as soon as possible.
When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately.
Secretlab OMEGA 2020
Overall extremly satisfied with the product, despite ordering during a busy period delivery was quick and tracking updates accurate. The chair itself looks gorgeous with a comfortable setup for either active sitting or lounging around and the customisation relating to height, angle seating and arm rests is perfect for setting up to the two desks i've used it with. All toghether it feels high quality and comforable which is what i wanted but the style and looks really hit the nail on the head. The only minor gripe i have found in a few weeks of use is there is a little too much lateral play in the arm rests for my tastes, some people might prefair the fact it will shift with you but i find it a little distracting and it can make a noise but its not caused any issues other than a minor distraction.
Delivery was prompt and as estimated. Setup was easy and fuss free. Love the Packaging, materials and tools provided. Feels really premium. SoftWeave fabric feels fantastic and smooth. Range of adjustments are perfect. Wifey (1.55m) loves the chair and it fits her almost perfectly, true to the Sizing Guide. I am 1.9m, tried the Omega and although comfortable I would see myself seated more comfortably in the Titan or Titan XL as suggested by the Sizing Guide. Would wish the cushion could be a little but thicker and softer/plush.
Order and delivery was fast even I had to change my order , their phone support was very good , dint expect the pleasure of having a good chair , expectation was far beyond what I expected
Really enjoying my new overwatch secret lab d va edition chair. Very nice and comfortable. Task very comfy. I highly recommended you won’t go wrong with it.
Overall I have feel very comfortable when sitting on this chair during my Work From Home period. Long period of working from home is the major cause of back ache.