Resources and Specifications
Frequently Asked Questions
Secretlab chairs are built to be highly customizable and feature a wide range of adjustments. We recognize that people come in all shapes and sizes, and our chairs are designed to accommodate various heights and weights.
To get an idea of the best fit for you, check out our sizing calculator.
However, you should also refer to the specifications sheet for each chair for more detailed dimensions.
Upon purchase and fulfilment, a confirmation email containing an Assembly Video as well as an Assembly Guide will be sent to your inbox. You can also find the Assembly Video and Assembly Guide in our Resources page.
The Assembly Video and Guide will give you a step-by-step visual walkthrough, as well as some important safety information to keep in mind. So, watch it through at least once before you start. Most users take about 20 minutes to assemble their chair.
If you run into any issues during the assembly, please feel free to contact us through our Contact Form and our support team will do their best to help you.
Secretlab chairs are exceedingly durable, but proper aftercare is still crucial to ensure they stay in good condition for a long time. This means keeping liquids away from your chair, and also wiping it down once in a while to keep it clean. We’ve compiled a handy Aftercare Guide with more detailed instructions, and you can refer to that for more information.
Our warehouse is based in Ontario and orders usually take up to 1 working day to be processed and 90% of our orders are delivered within 4 working days. Exceptions include distant locations* and stock availability.
* Certain provinces (including British Columbia and Newfoundland) may require up to 8 working days for shipping.
** Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
*** We’re expecting additional delivery delays to your orders as a result of the ongoing lockdown in Canada and the high volume of sales. We ask for your patience as we work to get your order to you as soon as possible.
When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately.
Secretlab TITAN XL 2020
Honestly can't believe this chair! Build quality is amazing, ridiculously comfortable and just plain nice to look at. Yeah, I'm weird. BUY THIS CHAIR. You won't regret it!!
Took awhile for the for the chair to break in, but now I find it pretty comfortable. 10/10 would buy again.
A solid performance form the staff starting at the chair recommendation. Following through to packaging and shipping down to the product. The (Titan XL) feels sturdy and like it will last years My *** feels at home :)
Después de usarla varias semanas, solo tengo palabras buenas hacia este producto. Me siento muy cómodo y satisfecho por la calidad que tiene. Es muy cómoda y se ajusta a mi estatura y complexión. No como otras sillas que venden. Muy contento con este producto. Muchas gracias por desarrollarla
I ordered this chair after other mutual friends told me how good it was and long-lasting. The chair did take a while to arrive but it has been a dream since I received it. The setup of the chair was easy and simple with instructions and tools provided. I would highly recommended this chair to anyone looking to buy one.