Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders are shipped from our warehouse in Ontario. Once you’ve placed your order, it typically takes up to 1 working day to be processed and 90% of orders are delivered within 4 working days.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Certain provinces (including British Columbia and Newfoundland) may require up to 8 working days for shipping.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
***We’re expecting additional delivery delays to your orders as a result of the ongoing lockdown in Canada and the high volume of sales. We ask for your patience as we work to get your order to you as soon as possible.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab TITAN XL 2020
Excellent quality and confort in all senses.
I spent weeks choosing the right chair. I made the right choice with this. The only nitpick is that it can be a bit squeaky but I was warned via email.
I think my Secretlab chair is great. To be honest it turned out way better than I was expecting. You can adjust the chair to suit the way you want to sit, by tilting the back, adjusting the height and setting the lumbar the way you want it. I had a problem with one of the armrests, but the customer service sent me a replacement out straight away. Great service all round.
Is comfortable and I’m very satisfy with it. My first Secret Lab product. Will recommend to others for sure.
The best investment for comfort. High quality material and Finishes. Fery careful details. Easy to assemble