Why choose a Secretlab chair over other chairs?Open or Close
At Secretlab, we recognize the importance of having an ergonomic chair. Statistics have shown that people spend more than half of their waking hours sitting down. This results in a high chance for improper posture, which can lead to chronic back health problems over time.
With this in mind, we were inspired by car racing seats—seats designed to conform to the human body shape in order to provide advanced lateral support and weight distribution. We've applied the same concept in the design of our chairs to accommodate long hours of usage in front of the computer. Each chair spawns from quality core materials, unparalleled craftsmanship, and state of the art manufacturing processes.
Additionally, our mission is to bring value to you, the customer. We do this in many ways—one of them is that we sell directly to the consumer. This removes the extra layers of final costing such as overseas distributor margins, local distributor margins, retailer margins, and storefront costs. Straight from our factory to you.
Choosing a Secretlab chair is an investment in comfort. It's easy to overlook the importance of a chair that supports you well and keeps you comfortable, but your back will thank you in the long run!
What are the differences between the Throne V2, OMEGA and TITAN?Open or Close
The THRONE is suitable for the more petite user, with thick layers of cold-cure foam cushioning, 4D armrests, an aluminium base, velour pillows, and PU casters.
The OMEGA contains an even thicker layer of cold-cure foam to provide extreme cushioning & support. The overall shape of the chair wraps more fittingly for most people, providing better ergonomic support. Additionally, it comes with a multi-functional tilt mechanism which is more flexible and also allows you to lock the chair at desired angles.
The TITAN features an even larger backrest and a wider, less contoured seat base. This chair is ideal for the bigger-than-average user, up to 195cm in height and 130kg in weight. It is also the only model in our lineup that has our integrated adjustable lumbar support system, which allows you to adjust the lumbar support by turning a knob on the side of the backrest. In addition, the TITAN also uses our XL PU casters for extra durability.Click here to check out our comparison table between our chairs.
What's the difference between the THRONE V2 / OMEGA and the THRONE 2018 / OMEGA 2018?Open or Close
We further refined our THRONE and OMEGA lines with a suite of upgrades:
Improved inner cushioning: The OMEGA 2018 and THRONE 2018 feature improvements to the build of the inner cushioning—made from Secretlab’s signature cold-cure foam—which now allows for better and more even distribution of the user’s weight throughout the entire seat.
Velour memory foam lumbar pillow: Memory foam was first developed by NASA and will now come equipped with the OMEGA 2018 and THRONE 2018 in the form of a brand new lumbar pillow. While the pillow that comes with each model differs slightly, each has been designed to mold to the user’s body—evenly distributing body weight—to provide support to your lower back while sitting in either chair.
Upgraded armrests: The armrests also feature a design upgrade—not only is it wider and more spacious, it is also contoured to be more ergonomically sensible, enabling comfortable and effortless use in a further expanded variety of ways. Its surface material has been improved as well to be more comfortable for elbows to be anchored on.
Hydraulic Piston: Adjustments have also been made to the hydraulic piston to better suit a wider range of user heights. This ensures that more users will be able to sit with their feet planted solidly on the ground preventing the possibility of poor blood circulation to the lower body.
What's the difference between the Full Tilt and Multi Tilt mechanisms?Open or Close
The Full Tilt mechanism is found on the Throne series. It allows you to adjust the height and tension of the tilt mechanism, giving you control over the suspension of the chair when reclining backwards.
The Multi-functional Tilt mechanism is found only on the OMEGA and TITAN series. It has all the features of the Full Tilt mechanism, but also gives you full control over the suspension of the chair. It allows you to lock the chair at desired angles, such as tilted backwards in an upright position.
How do I know if a Secretlab chair will be a good fit for me?Open or Close
We've designed our chairs to be as adjustable as possible, taking into consideration that people have varying weights and height. Should you have any concerns, you can check out the measurements of each chair under the Resources section.
What is the weight limit for Secretlab chairs?Open or Close
The recommended weight limit is 100kg for the Throne, 110kg for the OMEGA, and 130kg for the TITAN.
What are the advantages of Secretlab Chairs?Open or Close
There are some irrefutable advantages Secretlab chairs have over other branded chairs—don’t just take our word for it, check out our users’ Reviews & Testimonials page!
Where can I find a Secretlab chair?Open or Close
We're currently working on getting a few locations around the states where you can try our chairs out in comfort. You can find them on our Contact page when we finalize the locations! We'll post news and announcements on our Facebook page as well, so be sure to like our Facebook page for updates.
Warranty, Shipping, Assembly
Warranty SummaryOpen or Close
To summarize our warranty policy:
2 years warranty on all functionality portions of the chair. Aesthetics defects & misuse of the chair are not covered.
Email in image or video of relevant defect to firstname.lastname@example.org within 14 days of defect.
Secretlab reserves the final right in determining if a benefit under the warranty can be claimed.
More details on our warranty statement.
Refund & Return PolicyOpen or Close
We offer returns up to 14 days from the date of delivery, subject to return fees.
How much will shipping cost, and where do you ship to?Open or Close
Shipping costs generally hover around $29 to $49 via FedEx Economy or Purolator Standard Ground for one chair (our chairs are very heavy—a testament to their durability!). Final shipping cost will be calculated on checkout at our shopping cart page, depending on your location.
We are only able to ship to residential or commercial addresses in the 11 provinces and 3 Territories in Canada. FedEx and Purolator delivery is unable to deliver to any military APO, FPO and DPO destinations. We are unable to accomodate custom requests for deliveries, such as calling in advance, scheduling delivery dates, or leaving the package in a specific location. Any such requests will have to be arranged by the customer with Fedex or Purolator after placing the order.
How long will shipping take?Open or Close
Under normal circumstances, please allow for up to 1 working day (excluding Saturdays and Sundays) for your order to be processed and 1-3 working days for your package to be fulfilled and delivered, depending on your location*.
*Certain provinces (including British Columbia, Newfoundland, Northwest Territories and Yukon) may require up to 8 working days for shipping.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforseen circumstances outside of our control.
Can I track my order?Open or Close
When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24 hours to update, so don't worry if it doesn't show up immediately!
How do I assemble Secretlab chairs myself?Open or Close
Upon purchase & fulfillment, a confirmation email containing an Assembly Video as well as an Assembly Guide will be sent to your inbox. Alternatively, you can find the Assembly Video and Assembly Guide in the Resources page.
The Assembly Video and Guide will give you a good step-by-step visual walkthrough, as well as some important safety information to keep in mind. So watch it through at least once before starting and you'll find it much easier. An average person takes about 20 minutes to assemble the chair!
If you run into any issues during the assembly, please don't hesitate to drop us an email at email@example.com and our support team will do our best to help you.
How do I take care of my Secretlab chair?Open or Close
Check out our Aftercare Guide for tips on how to maintain your chair and keep it looking great!
How do I pay for my order?Open or Close
We only accept payment by credit card for online orders.
Can I change/cancel my order?Open or Close
We are unable to change or cancel your order once it has been processed. If your order has yet to be processed, changes or cancellations will incur a $25 administrative fee.