Customer Reviews

Based on 18 reviews
83%
(15)
17%
(3)
0%
(0)
0%
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0%
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k
k.d.
the Secretlab OMEGA NAPA best chair i've bought

i have to say as it is its the best chair i've bought EVER. although the Lumbar pillow is apart if your not used to it haha.but overall the chair is adjustable in many many ways which is a really plus point. leather quality is amazing. reviews helped me alot to buy this one cause i was unsure whether to buy this one or the normal Omega chair. hope i can help someone else to convince them to buy the OMEGA NAPPA chair.
and sorry about my bad english people.

L
L.J.S.
Great support (service wise and literally)

The good:
So far I've had my Napa Omega for over a month now. The support provided by the chair is superb, and easily the best that I have experienced so far. The leather is of great quality, and I don't feel too warm when using the chair for long hours in Singapore's climate.

When I noticed a slight issue with the armrests (not a deal breaker for me honestly), I dropped in an email, and it was looked into, and someone came to replace both armrests (since the issues existed in each of them). The speed at which my issue was looked into and resolved was impressive to me. Great job there!

The improvement:
In terms of the delivery timeline, there were a few delays. My delivery timeline was pushed back twice, with myself finding out about the second delay only after I called in to check on the status. So room for improvement in my opinion, is better communication and improved estimation of delivery timeline.

Hi Jie Sheng, thanks for taking the time to write this amazing review. We have taken note of your feedback and will relay it to the relevant departments!
D
D.J.P.T.(.
Very good! But I did not receive the free gifts i was entitled to

The chair is very comfortable but a few things to note are the arm rests are a bit too hard and after sitting for long hours, my elbows started to hurt a bit. Also, i did not receive the free gifts i was entitled to such as the back rest and leather cleaner

Hi Daniel, we're sorry to hear that you have not received your backrest and leather cleaner yet. Do drop us an e-mail at info@secretlab.sg if these items have yet to arrive and we will arrange for a delivery right away.
P
P.C.(.
Secret lab chair

I really appreciate the chair that you have provided. It is very stable, comfortable. thanks for the service.

A
A.W.G.H.(.
Well Made Chair

Ordered the chair during IT Show 2018, althought delivery was delayed. It was promptly rescheduled and delivered on time. Quality and build of the chair was well suited for someone of my size and it is a recommended to buy for long term use!