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Official Marketplaces (Shopee/Lazada/Tokopedia/Blibli)
Once your order has been successfully placed, you will receive an in-app notification or an email with your order details. After a short processing period, you will be able to track the delivery of your chair package via your own account.

International
Once your order has been successfully placed, you will receive an order confirmation email with your order details. After a short processing period, a shipping confirmation email containing tracking details will be sent to you, and you will be able to track the delivery of your chair package.

We work to have all orders dispatched to you as soon as possible and so at times, the order may already be on its way to you. If your purchase was made via Lazada/Shopee/Tokopedia/Blibli, you may wish to check on the order status via the platforms directly.

If the order was placed on our Singapore website, you may contact the support team via the contact page for updates on the order status.

Official Marketplaces (Shopee/Lazada/Tokopedia/Blibli)
For shipping within your Marketplaces’ regions, do check directly on the platform for the most accurate shipping cost.

International
For international orders shipped from Singapore, shipping cost would vary depending on the chosen shipping method and distance among other factors. To check on the shipping cost, please add the item you wish to purchase and enter the full shipping address and refer to the cart page shipping method list for the cost.

Do note that shipping options that do not state its inclusion of the customs duties and taxes will incur additional fees quoted by your destination’s customs department.

Submit a warranty claim via our contact form with photos of the affected area and your order number so our Support team can do their best to assist you.

With regard to international deliveries, do note that the shipping cost of all replacement parts will be borne by the customer.

**Secretlab reserves the final right in determining if a benefit under the warranty can be claimed.

Read our full warranty statement here

In the unlikely event that you face any issues with the purchase, do reach out to our support team via our contact form so they can assist you.

Should you have any queries regarding the purchasing process or require shipping information, do reach out to the respective platforms (Lazada/Shopee/Tokopedia/Blibli) and they will be best equipped to assist.

Products purchased from Secretlab fulfilled by the Secretlab Official Stores in marketplaces are authentic. You can purchase our chairs from our official stores here.

For orders purchased from our Singapore store to be shipped internationally, payment methods include Credit/Debit cards, bank transfers among others.

For orders purchased from the respective marketplace official stores, the list of the latest available payment methods.

Payment methods available include Credit/Debit Card, Cash on Delivery amongst others.

For the latest payment methods, please find the information on the respective marketplace official stores.

Orders usually take 1 - 2 working days to be processed and 95% of our orders are delivered within 1 - 3 working days. Exceptions include distant locations and stock availability.

* Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.

Philippines, Thailand, Indonesia, Vietnam - Lazada / Shopee / Tokopedia / Blibli
We are sorry to hear that you may wish to return your order. Do contact Lazada/Shopee/Tokopedia/Blibli directly to check on their respective return procedure.

International
We are sorry to hear that you may wish to return your order. Do contact our support team via the Support Form and we would be able to assist you further.

We’re constantly looking to bring more models/colorways across all platforms. However, if a variant is unavailable, you can place an order via our Singapore website. Do note that additional international shipping cost and custom duties and taxes will apply.