Note: We’re expecting additional delivery delays to your orders as a result of the ongoing lockdown in Canada and the high volume of sales. We ask for your patience as we work to get your order to you as soon as possible.
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Frequently Asked QuestionsView FAQ page
Shipping costs generally hover around $29.90 to $69.90 via FedEx for one chair (our chairs are very heavy—a testament to their durability). Depending on your location, the final shipping cost will be calculated upon checkout at our shopping cart page. Also, we have free shipping promos from time to time, so do keep a lookout.
We are only able to ship to residential or commercial addresses in the 10 provinces in Canada. FedEx delivery cannot deliver to any military APO, FPO and DPO destinations. We are unable to accommodate custom requests for deliveries, such as calling in advance, scheduling delivery dates, or leaving the package in a specific location. Any such requests will have to be arranged by the customer with FedEx directly after placing the order.
Our warehouse is based in Ontario and orders usually take up to 1 working day to be processed and 90% of our orders are delivered within 4 working days. Exceptions include distant locations* and stock availability.
* Certain provinces (including British Columbia and Newfoundland) may require up to 8 working days for shipping.
** Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
*** We’re expecting additional delivery delays to your orders as a result of the ongoing lockdown in Canada and the high volume of sales. We ask for your patience as we work to get your order to you as soon as possible.
When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately.
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* Secretlab is not liable for unforeseen delays in the delivery.Shop Now