Secretlab Warranty
Secretlab chairs are designed and tested for safety and durability. They have undergone tests according to established industry standards as well as customized tests so you can sit with absolute peace of mind.
Secretlab Warranty Statement
The legal document applicable for your order is determined at the time of your purchase.
Please choose your purchase date to view the document applicable to you.
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Refund & Return Policy
The legal document applicable for your order is determined at the time of your purchase.
Please choose your purchase date to view the document applicable to you.
Haven’t made your purchase yet?
View latest document
Frequently Asked Questions
View all faqsEvery Secretlab product is designed and tested for industry-leading safety and durability. That’s why we stand behind all our chairs and desks with up to a 5-year extended warranty. Aesthetic defects and damage due to misuse of product are not covered.
To make a warranty claim, submit your claim via our Contact page, along with image or video evidence of the affected area. Secretlab reserves the final right to determine if a benefit under the warranty can be claimed.
For more information on accessories and add-ons, please refer to our full warranty statement.
We do not offer exchanges for our products at the moment. However, we do have a Return policy which you may refer to for more information.
In the unlikely event that you encounter any damaged, defective or missing parts, please drop us a ticket on our Contact page with photos of the affected area and your order number. Our support specialists will do their best to assist you.
