Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders are shipped from our warehouse in Ontario. Once you’ve placed your order, it typically takes up to 1 working day to be processed and 90% of orders are delivered within 4 working days.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Certain provinces (including British Columbia and Newfoundland) may require up to 8 working days for shipping.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
***We’re expecting additional delivery delays to your orders as a result of the ongoing lockdown in Canada and the high volume of sales. We ask for your patience as we work to get your order to you as soon as possible.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab TITAN 2020
Very comfy, somehow not so hard to assemble and big for person that's not very obese. Looks beautiful as well.
Was skeptical at first when it came to buying a premium priced gaming chair but I so glad I took the plunge! If you are on the fence my advice if just buy it!
I love this chair. I got the softweave version and it's firm, get comfy. I love using this chair for both when I'm gaming on pc and when I'm gaming on my tv.
A lot of choice on the Website, quick sending (less than a week), very easy to assemble and wonderfully comfortable. Betsy beautiful chair, nice design and colors
I've had many chairs but never ome worth a king. Assembly is premium too, no IKEA experience! We sit all day and it's tough, but with my Batman chair I feel much better as the lumbar support supports my back