Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders are shipped from our warehouse in Ontario. Once you’ve placed your order, it typically takes up to 1 working day to be processed and 90% of orders are delivered within 4 working days.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Certain provinces (including British Columbia and Newfoundland) may require up to 8 working days for shipping.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
***We’re expecting additional delivery delays to your orders as a result of the ongoing lockdown in Canada and the high volume of sales. We ask for your patience as we work to get your order to you as soon as possible.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab TITAN 2020
Je revis avec cette chaise ! Je suis confortablement installé pour travailler, jouer, regarder des vidéos et autre. Elle est ultra réglable pour vous mettre à l'aise. Et en plus de ça elle est trop belle : je recommande !
The chair is sturdy and comfy. Some noisy issue from materials, currently waiting for SL to get back with a solution. But quality suggests chair will be around for 5+ years
It seems pretty solid, and is comfortable if you find the right spot spot for the lumbar support
Comfortable and easy to build
Really good chair, high quality materials, I though it was overpriced but once you get the package you know it will be the best chair you have had